Defamation, insult, contempt, denunciation, false testimony: be assisted by a lawyer in criminal communication law in Paris

Texts and sanctions, prescriptions, means of defence:

Defamation and insult are so-called “press” offenses subject to a special and tricky procedure intended to preserve freedom of expression and to discourage those who want to have harmful content removed or sanctioned.

For example, the limitation period for initiating proceedings is in principle three months, beyond which the action is prescribed.

It is the law of July 29, 1881 on the freedom of the press which provides for and punishes these offences.

Section 29

Amended by Ordinance of May 6, 1944 – art. 4

Any allegation or imputation of a fact which undermines the honor or consideration of the person or body to which the fact is imputed is defamation. The direct publication or by way of reproduction of this allegation or this imputation is punishable, even if it is made in doubtful form or if it targets a person or a body not expressly named, but whose identification is made possible by the terms speeches, cries, threats, writings or printed matter, placards or posters incriminated.

Any outrageous expression, terms of contempt or invective which does not contain the imputation of any fact is an insult.

Section 32

Amended by LAW n°2019-222 of March 23, 2019 – art. 71 (V)

Defamation committed against individuals by one of the means set out in article 23 will be punished by a fine of 12,000 euros.

Defamation committed by the same means against a person or a group of persons on the basis of their origin or their membership or their non-membership of an ethnic group, nation, race or religion determined will be punished by one year. imprisonment and a fine of 45,000 euros or only one of these two penalties.

Defamation committed by the same means against a person or a group of persons on the basis of their sex, their sexual orientation or gender identity or their disability will be punished with the penalties provided for in the preceding paragraph.

In the event of conviction for one of the facts provided for in the two preceding paragraphs, the court may also order:

1° The posting or dissemination of the decision pronounced under the conditions provided for by Rule 131-35 the penal code;

 

Defamation: how is it punished? how to defend yourself?

The defenses are:

  • the truth of the facts
  • good faith
  • the non-defamatory fact, not detrimental to honor and consideration
  • the absence of specific facts, the expression of an opinion or an insult

When the facts reveal discrimination, police custody and immediate appearance are incurred (induced by the one-year prison sentence). CRPC is excluded.

Pre-trial detention is not envisaged, in principle. (the warrant must be strictly necessary for the investigation and proportionate to the seriousness of the offense (CA Paris, 4th ch. int., May 15, 2009 no. 2008/06790 : Com. com. electr. 2010, chrono. 3, No. 12, obs. C. Bigot).

The summary procedure can be used to alleviate the urgency, as well as the accelerated procedure on the merits provided for by article 6.I.8 paragraph 1 of law n° 2004-575 of June 21, 2004 on confidence in the digital economy.

The right of reply and the sanction of the refusal of the right of reply make it possible to accelerate the possibilities of dispute.

The judgments often state in the preamble of their motivation and in a synthetic way:

– article 29 paragraph 1 of the law of July 29, 1881 defines defamation
such as the direct publication or by way of reproduction of “any
allegation or imputation of a fact which undermines the honor or
consideration of the person or body to which the act is attributed”;
– the person or body to which the act is attributed must be
expressly named or failing that, their identification must be made
possible by the terms used or their intrinsic circumstances or
extrinsic;
– it must be a specific fact, likely to be the subject of debate
contradictory on the proof of its truth, which thus distinguishes the
defamation, on the one hand, insult - characterized, according to the second
paragraph of article 29, by “any offensive expression, terms of
contempt or invective which does not contain the imputation of any fact ”- and,
on the other hand, from the subjective expression of an opinion or judgment
of value, the relevance of which can be freely discussed within the framework
of a debate of ideas but whose truth cannot be proven;
– the honor and consideration of the person should not
to appreciate according to the personal and subjective conceptions of this one,
but according to objective criteria and the general reprobation
caused by the disputed allegation, that the imputed fact is criminally
reprehensible or manifestly contrary to the rules of morality
commonly accepted;
– defamation, which may be in the form of allusion or
of insinuation, must be assessed taking into account the elements
intrinsic and extrinsic to the medium in question, namely both the
the very content of the remarks and of the context in which they take place;
– these provisions apply in civil matters, including before the
President of the Court.

 

The insult:

Section 33

Amended by LAW n°2021-1109 of August 24, 2021 – art. 38

Insult committed by the same means against the bodies or persons designated by articles 30 and 31 of this law will be punished by a fine of 12,000 euros.

The insult committed in the same way towards individuals, when it has not been preceded by provocations, will be punished by a fine of 12,000 euros.

Shall be punished by one year's imprisonment and a fine of 45,000 euros for insults committed by the same means against a person or a group of persons on the basis of their origin or their membership or non-membership of a ethnicity, nation, race or religion.

Insults committed under the same conditions against a person or a group of persons on the basis of their sex, their sexual orientation or gender identity or their disability will be punished with the penalties provided for in the preceding paragraph.

When the acts mentioned in the third and fourth paragraphs of this article are committed by a person vested with public authority or charged with a public service mission in the exercise or on the occasion of the exercise of his functions or his mission, the penalties are increased to three years' imprisonment and a fine of 75,000 euros.

In the event of conviction for one of the acts provided for in the third and fourth paragraphs, the court may also order:

1° The posting or dissemination of the decision pronounced under the conditions provided for by Article 131-35 of the Criminal Code;

2° (Repealed).

 

Many special regimes exist (offences involving acts against the authorities, or racial or sexist discrimination, etc.)

Defamation and insults can be prosecuted within the framework of criminal and civil proceedings, referral to an examining magistrate allows in principle a more active search for anonymous perpetrators.

The withdrawal stops the prosecution (art.49).

Our article: Online insult: check the definition

Defamation and non-public insults are less severely sanctioned.

Article R621-1

Non-public defamation of a person is punishable by the fine provided for 1st class offenses (38 euros).

The truth of defamatory facts can be established in accordance with the legislative provisions relating to the freedom of the press.

Article R621-2

Non-public insult towards a person, when it has not been preceded by provocation, is punished by the fine provided for 1st class fines (38 euros).

The Roquefeuil firm specializing in media and digital technology supports you in legal proceedings or in defense on these issues of defamation and insult – make an appointment.

Communication or verbal or written expression in general nevertheless gives rise to other forms of offenses which do not come under the press regime and are covered by civil law or criminal law, or commercial case law. Thus, commercial disparagement is sanctioned civilly, in the field of unfair competition, and makes it possible to prosecute acts aimed at discrediting the competitor with a view to undermining his commercial activity.

Our article: The negative opinion: the Roquefeuil firm responds

Contempt: how is it sanctioned? how to defend yourself?

Contempt is provided for and punished by the penal code:

Section 433-5

Amended by LAW n°2021-1520 of November 25, 2021 – art. 55

Words, gestures or threats, writings or images of any kind not made public or the sending of any objects whatsoever addressed to a person charged with a public service mission, in exercise or on the occasion of the exercise of its mission, and likely to affect its dignity or the respect due to the function with which it is invested.

When it is addressed to a person holding public authority, to a firefighter or to a marine-firefighter in the exercise or on the occasion of the exercise of his missions, the contempt is punished by one year's imprisonment and a fine of 15,000 euros.

When it is addressed to a person in charge of a public service mission and that the acts were committed inside a school or educational establishment, or, on the occasion of the entrances or exits of the pupils, in the surroundings of such an establishment, contempt is punishable by six months' imprisonment and a fine of 7,500 euros.

When committed in a meeting, the contempt provided for in the first paragraph is punishable by six months' imprisonment and a fine of 7,500 euros, and the contempt provided for in the second paragraph is punished by two years' imprisonment and 30,000 euro fine.

 

Section 433-5-1

Creation Law n°2003-239 of March 18, 2003 – art. 113 () JORF March 19, 2003

The act, during a demonstration organized or regulated by the public authorities, of publicly insulting the national anthem or the tricolor flag is punished by a fine of 7,500 euros.

When committed in a meeting, this outrage is punishable by six months' imprisonment and a fine of 7,500 euros.

The threshold of 6 months imprisonment triggers the possibility of custody and immediate appearance.

The outrage is directed against authority, and is not committed by way of public diffusion.

The Constitutional Council (Cons. const. 9 Apr. 2021, n° 2021-896 QPC) notes that "the same statement made publicly against a person entrusted with a public service mission or depositary of the public authority may constitute a public contempt or insult”. However, it notes that, if it is a question of an attack on the dignity of the functions in the two cases, this attack is different since the contempt must, to be punishable, according to the constant case law of the Court of Cassation, be addressed directly to the offended person or proceed from a desire that the remarks be reported to him by a person present. In other words, contempt is only punishable if it affects the holder of the office. Conversely, public insult does not have to be addressed directly to the person concerned or intended to be reported to him. The two acts being of a different nature, the principle of equality before the law is preserved.

Contempt presupposes a direct relationship, a form of verbal, almost physical aggression. The public insult is addressed in the first place to an audience which is not the person insulted.

it is also necessary to compare the following offences, which appear from the same register:

Slanderous denunciation: how is it sanctioned? how to defend yourself?

According to article 226-10 of the penal code: 

“Rule 226-10 version in force since December 11, 2016, Amended by Decision no. 2016-741 DC of December 8, 2016 – art. 4, c. initiate.

The denunciation, made by any means and directed against a specific person, of a fact which is likely to entail legal sanctions, administrative or disciplinary and that we know to be totally or partially inaccurate, when it is addressed either to a judicial or administrative or judicial police officer, either to an authority with the power to act on it or to seize the competent authority, either to the hierarchical superiors or to the employer of the denounced person is punished by five years' imprisonment and a fine of 45,000 euros.

The falsity of the fact denounced necessarily results from the decision, which has become final, of acquittal, acquittal or dismissal, declaring that the fact was not committed or that it is not attributable to the person denounced. .

In any other case, the court hearing the proceedings against the whistleblower shall assess the relevance of the charges brought by him.”

 

False testimony:

It involves a statement made in court:

Article 434-13 of the penal code:

Version in force since January 1, 2002 Modified by Order no. 2000-916 of September 19, 2000 – art. 3 (V) JORF September 22, 2000 in force on January 1, 2002

False testimony given under oath before any court or before a judicial police officer acting in execution of a letter rogatory is punishable by five years' imprisonment and a fine of 75,000 euros.

However, the false witness is exempt from penalty if he has spontaneously retracted his testimony before the decision putting an end to the procedure rendered by the investigating court or by the trial court.

 

The fake news:

These are false news, in French law they are sanctioned when they aim to distort electoral campaigns.

" Art. L. 163-2.-I (electoral code).-During the three months preceding the first day of the month of general elections and until the date of the ballot in which they are acquired, when allegations or imputations inaccurate or misleading of a fact likely to alter the sincerity of the upcoming ballot are disseminated in a deliberate, artificial or automated and massive manner through an online public communication service, the judge in summary proceedings may, at the request of the public prosecutor, of any candidate, of any political party or group or of any person having an interest in acting, and without prejudice to compensation for the damage suffered, prescribe to the natural or legal persons mentioned in 2 of I of article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy or, failing that, to any person mentioned in 1 of the same I all proportionate and necessary measures to put an end to this dissemination.
“II.-The judge in chambers shall rule within forty-eight hours of the referral.
“In the event of an appeal, the court rules within forty-eight hours of the referral.
“III.-Actions based on this article are exclusively brought before a tribunal de grande instance and a court of appeal determined by decree. »

ARCOM, the telecom regulator, ensures that foreign states do not alter the sincerity of the ballot.

LAW n° 2018-1202 of December 22, 2018 relating to the fight against the manipulation of information thus modifies the electoral code, THE LAW OF SEPTEMBER 30, 1986 RELATING TO FREEDOM OF COMMUNICATION (Articles 5 to 10),

Platforms have obligations of transparency and cooperation, and must set up reporting procedures to combat fake news.

European regulations (DSA–DMA) reinforce the obligations of platforms in terms of transparency on the origin of advertisements, which in principle makes it possible to identify those for political purposes, and platforms can choose to hide certain content during an election period, or set up de facto cells checking to alert the reader.

Are you the victim of an insult, defamation, contempt, false testimony, and you want to know how you can defend yourself? Pierre de Roquefeuil, a lawyer specializing in communication law in Paris, supports you to advise you and to ensure that your interests are respected.

The lawyer specializing in communication law advises you and helps you identify the exact fault committed by the author of the comments online. Get in touch with Pierre de Roquefeuil, a lawyer specializing in communication law in Paris.

Right to be forgotten, to be delisted from search engines 

online hate

Responsibilities of internet and media actors

The personal data of the commercial company manager


January 18, 2022

Updated Nov 24, 2022

 

At the time of personal data protection (Directive 95/46/EC of the European Parliament and of the Council, of 24 October 1995, on the protection of individuals with regard to the processing of personal data and on the free movement of such data; REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (general regulation on data protection), the manager of a commercial company can legitimately consider it abnormal to see his personal data published and repeated in multiple parasitic directories.

See as well : The negative opinion

These parasitic directories "pump" the commercial register to attract web traffic and advertising revenue, under the pretext of providing more or less muddy services, such as the collection of opinions and ratings on companies, or referencing on the internet against hard cash.

When the manager's personal data is concerned, there is an invasion of the privacy of these persons.

Especially since the publication of the personal data of the leader is useless if not to stir up the unhealthy curiosity of people.

There are indeed many other ways to reach a leader in case of debt or abuse on his part.

However, the case law is reluctant to sanction the platforms, on the pretext of a certain conception of freedom of expression, or of an alleged need in the general interest to publish the personal data of the leader.

Thus, in a CJEU judgment, March 9, 2017, case n°C 398/15, the Court of Justice of the Union considers that the publication of personal data in the register meets a legal obligation and an interest in the protection and transparency of trade, and must therefore compromise, with some exceptions, the right to be forgotten recalled by the judgment Google Spain C-131/12 of May 13, 2014 which established the right not to be indefinitely filed and sued by Google in defiance of the objectives of social reintegration provided for by law.

The Court lays down the only limit that the processing of personal data does not exceed the "[duration] necessary for the achievement of the purposes for which they are collected or for which they are subsequently processed”.

The concept is very vague, especially since some personal data of the leader, in particular his personal address, are often obsolete and useless.

Certain national laws, including France, impose the publication of the personal address of the leader, and even though Union law only imposes the publication of the name and functions (Dir. 68/151/CEE , Article 3, which aims to allow all interested third parties to be informed, without them having to prove a right or an interest requiring protection (ECJ, n° C-97/96, Judgment of the Court, Verband deutscher Daihatsu-Händler eV v Daihatsu Deutschland GmbH, 4 December 1997).

Article 8 of the European Convention on Human Rights (hereinafter the “Convention” or the “ECHR”) prohibits state interference with privacy when it is not necessary for the prosecution of certain Goals, even if it is provided for by law, in these terms: 

“Right to respect for private and family life

  • Everyone has the right to respect for his private and family life, his home and his correspondence.
  • There may be interference by a public authority with the exercise of this right only insofar as such interference is prescribed by law and constitutes a measure which, in a democratic society, is necessary for national security, public safety, the economic well-being of the country, the preservation of order and the prevention of criminal offences, the protection of health or morals, or the protection of the rights and freedoms of others .”

There can be interference by “public authority” in the exercise of this right only under certain conditions.

According to the Convention, an interference by a public authority is only admissible if it fulfills two criteria: 

an organic criterion:

  •  the interference must be “prescribed by law”; (but here the CJEU considers that it is any text of the public authorities, and not the only "Law")

a proportionality criterion according to well-defined objectives which are: 

  • national security
  • public safety
  • the economic well-being of the country
  • the defense of order 
  • the prevention of criminal offenses
  • the protection of health or morals
  • the protection of the rights and freedoms of others
  • The French practice of disclosure by the services of the trade and companies register of the personal address constitutes an “interference by public authority”;  

According to the European Court of Human Rights: 

A person's home address constitutes personal information relating to private life and which, as such, enjoys the protection afforded by Article 8 (Alkaya v. Turkey, § 30).

The services of the registry of the commercial and companies court have the practice of systematically collecting and communicating on request, in particular via a simple order of Kbis extract, the personal address of the manager.

The public and systematic disclosure of the manager's personal address obviously infringes his private life, since it designates a priori his place of family life, his "domicile" as mentioned in Article 8 (1) aforementioned.

This public and systematic disclosure is to be distinguished from the simple collection of the personal address, which in itself is justified by a need to preserve an indication of the location of the person of the manager which can be communicated on presentation of a legitimate reason.

It is commonly accepted that the personal address of a natural person is not necessary in itself for his identification, only his date and place of birth are usually considered necessary for this purpose.

On the other hand, the designation of the manager's personal address to the public necessarily infringes the privacy of the manager when the latter expresses his wish that his address not be disclosed, and whatever the motivation of the leader, the latter being in the best position to assess the impact of such disclosure on his private life, and secrecy being inherent in the notion of respect for private life.

There is therefore an invasion of private life, that is to say “interference by a public authority with the exercise of the right to respect for private and family life” to use the terms of the Convention.

The Court of Cassation ruled that:

"Disclosure of an agent's address by the Administration without his consent would constitute an invasion of privacy" (Cass. Civ. 1re, 6 November 1990, Bull. civ. I, no. 238).

National and European case law, which will be discussed below, confirms that the non-consensual disclosure of the personal address constitutes an invasion of privacy.

 

 

  • This interference is unconventional because it is not "necessary", in the sense that neither the national or Community rules, nor the parliamentary proceedings, indicate in what way the disclosure of the leader's personal address is "necessary" for the pursuit of an objective set in 2° of 8 of the European Convention on Human Rights, which therefore suggests that this interference does not pursue any of the objectives set by 2° of 8° of the ECHR and is totally disproportionate ;  

 

French case law and decisions or opinions of administrative authorities

The non-disclosure to the public of the personal address does not otherwise affect the right of a third party to be provided with the personal address of the manager upon presentation of a legitimate reason, provided for by the Béteille law.

The judgment of the Court of Cassation rendered on March 19, 1991:

"if any person is entitled, in particular to escape indiscretion or malice, to refuse to reveal the place of his domicile or residence, so that in principle his will must be respected on this point by third parties , it is different when this concealment is dictated to him by the sole illegitimate intention of evading the performance of his obligations and defeating the rights of his creditors; that it is up to the judge in chambers to put an end to such a fraudulent maneuver, as soon as it is manifest” (Cass. Civ. 1ère, March 19, 1991, appeal no. 89-19.960) 

Today, law n° 2010-1609 of December 22, 2010 known as the Béteille law goes further by widening the access to information of the judicial officer in charge of enforcement and holder of an enforceable title, by allowing him to obtain information directly from the third parties who hold it without going through the President of the Court.

Thus, the administrations of the State, the regions, the departments and the municipalities, the companies conceded or controlled by the State, the regions, the departments and the municipalities, the public establishments or organizations controlled by the administrative authority must communicate to the bailiff in charge of enforcement, holder of an enforceable title, the information they hold allowing the debtor's address to be determined, the identity and address of his employer or any third-party debtor or custodian of liquid or payable sums and the composition of its real estate assets, to the exclusion of any other information, without being able to oppose professional secrecy. (Article L 152-1 of the Code of Civil Enforcement Procedures).

However, this information is strictly limited to the legal framework. They may only be used to the extent necessary for the performance of the title(s) for which they were requested. It is in particular forbidden for the judicial officer to communicate them to a third party (Cass. Civ. 1ère, March 22, 2012, n° 10-25811) or to combine them in a personal file. 

“The address belongs to privacy. When the interest in knowing the address without the consent or even against the opposition of the person is of less value than the protection of privacy, the latter prevails. (CA Toulouse, ch. soc. 4, sect. 1, September 25, 2015, n° 13/01895: JurisData n° 2015-021972)

“Thus in the present case, after recalling that the personal address is information which is a matter of private life (see also e.g. Cass. 1st civ., March 19, 1991, n° 89-19.960: JurisData n° 1991-000768 – Cass. 1st civ., June 30, 1992, No. 90-18.458: JurisData No. 1992-001674; Bull. civ. 1992, I, No. 213), the Court of Appeal investigated whether a interest here superior to the right to respect for the employee's private life justified revealing her address without her consent. “

The CADA believes that the merchant's home address should be concealed: 

“The commission for access to administrative documents examined in its meeting of February 7, 2013 your request for advice relating to the communicable nature of a list of traders from an external market, showing the type of trade and their seniority.

The commission recalls, as a preliminary point, that if the name of a merchant, necessarily registered in the trade and companies register, is information the disclosure of which is not contrary to the provisions of II of article 6 of the law of July 17, 1978 relating to statements covered by the secrecy of private life, is however prohibited, by these provisions, the disclosure of documents revealing the working hours and the dates of holidays of merchants as well as any statement relating, for example, to the seller's address, date of birth or identity card number.

It also considers that are covered by the commercial and industrial secrecy protected by II of article 6 of the 1978 law, the documents which would

display any data relating to the commercial strategy of the businesses concerned, such as, for example, the dates and times of opening of the stalls.

The commission considers, in application of these principles, that the list of merchants on the external market of the municipality, which shows the type of products sold and the seniority of the businesses, is communicable, subject to the prior concealment of the address traders, as well as the indication of their days of presence on the market, which are likely to infringe the protection of the privacy of the interested parties or commercial and industrial secrecy.

European Union law

Directive (EU) 2017/1132 of the European Parliament and of the Council of June 14, 2017 relating to certain aspects of company law, taking over from Council Directive 68/151/EEC of March 9, 1968, aimed at coordinating, to make them equivalent, the guarantees which are required, in the Member States, of companies within the meaning of the second paragraph of Article 58 of the Treaty, in order to protect the interests both of the members and of third parties, require that the directors be "identified" but never mentions their home address.

In case C-398/15 of 9 March 2017, the Court, without evading the ability of Member States to provide for the provisions they wish with regard to the collection of personal data by commercial registers, specifies that only the collection of the identity of the directors is required: 

32 In that regard, it should first be noted that, under Article 2(1)(d) of Directive 68/151, Member States must take the necessary measures to ensure that advertising mandatory relating to companies relates at least to the appointment, the termination of functions as well as the identity of the persons who, as a legally provided for body or members of such a body, have the power to commit the company concerned with regard to third parties and to represent it in court or participate in the administration, supervision or control of this company. In addition, according to the same Article 2(1)(j), the appointment and identity of the liquidators as well as, in principle, their respective powers must also be made public..”

Latvia no longer requires the ruler's home address (Ruķers M., Kā izpaužas tiesības uz personas datu aizsardzību publiski pieejamā reģistrā. Jurista Vārds, 26.jūnijs 2012/NR.26(725). 

Same in Dutch law, 

Section 16 of the Commercial Register Act 1996 provides for the possibility of restricting the publication of certain personal data for privacy purposes. In this regard, Article 32 of the 1996 Order on the Commercial Register stipulates that a manager of a legal entity may request that the mention of the domicile address of the said manager be blocked under certain conditions.

The Commercial Register Law of 2007 entered into force on 1 July 2008. The Commercial Register Order of 2008 provides in Article 51 for a limitation of the publication of certain personal data for the purposes of compliance with the private life. According to paragraph 1 of this provision, the mention of the address of the domicile of a manager, a commissioner, a representative, a sole shareholder, a holder of shares not fully paid up, a liquidator or a manager of a foreign company, cannot be consulted by third parties. However, there is an exception for, in particular, administrative authorities, lawyers, bailiffs, notaries and certain supervisory authorities. A natural person may request that the publication of his domicile address be blocked under certain conditions pursuant to Article 51(3) of the aforementioned decree. 22

Same in the UK: 

Although most of the information held at Companies House is made available to the general public, some information, such as private addresses and full dates of birth, is not entered on the register but is shared with certain specified public authorities, such as as the police, as well as credit reference agencies. The legislator considers that the non-disclosure of the day of birth strikes a fair balance between the principles of transparency and confidentiality.

-Small Business and Enterprise and Employment Act 2015. Following complaints of identity theft, since October 2015 only the month and year of birth appear on the public register, “Great news – we're listening to our customers and making changes”, Companies House Blog, 17 June 2015, https://com panieshouse.blog.gov.uk/2015/06/17/great-news-were-listening-to-ourcustomers-and-making-changes/. It appears from the same article that, from now on, the day of birth will be redacted from the copies of the documents transmitted to the register in paper format. Regarding past transmissions, Companies House is working on an effective solution

-“Restricting the disclosure of your information”, Companies House March 2016, p. 3 and 5. 9

-“Our register: advice on protecting your personal information”, Companies House Blog, 21 January 2016, https://companieshouse.blog.gov.uk/2016/01/21/our-register-advice-on-protectingyour-personal -information/.

  • The national judge can set aside an unconventional national standard; 

Even in the event that the Constitutional Council has declared a legislative provision to be in conformity with the Constitution, the judicial and administrative courts always retain the possibility of setting aside its application when they deem it contrary to the Convention (See for example Cass., Full Ass. April 15, 2011 No. (10-30.316)…hope is born.

We will lynch you: the right to be forgotten on the internet

 

We welcome the judgment of November 22, 2022, the Court of Jusitce (Judgment of the Court in joined cases C-37/20 | Luxembourg Business Registers and C-601/20 | Sovim) which goes towards more protection of life privacy by noting the invalidity, under the Charter, of the
provision of the Anti-Money Laundering Directive requiring Member States to ensure that
information on the beneficial owners of companies and other legal entities incorporated in their territory
are accessible in all cases to any member of the general public.

According to the Court, public access to beneficial ownership information constitutes a serious interference
in the fundamental rights to respect for private life and the protection of personal data
staff, respectively devoted to Articles 7 and 8 of the Charter. In fact, the information disclosed
allow a potentially unlimited number of people to learn about the material and financial situation
of a beneficial owner. Furthermore, the potential consequences for data subjects resulting from any misuse of their personal data are aggravated by the fact that, once
available to the general public, these data can not only be freely consulted, but also
be stored and disseminated.

 

 

 

Online insult: be assisted by a press law lawyer in Paris

An insult is constituted by a word, by a writing or by an expression uttered towards a person, with the aim of offending him. The insult can be private or public.

The development and full growth of social networks and the web are accelerating the phenomenon of online insults. A lot of offensive content is published on the internet every day.

Have you been the victim of an insult and want to know how you can defend yourself? Pierre de Roquefeuil, a lawyer specializing in communication law in Paris, supports you to advise you and to ensure that your interests are respected.

 

Online insults: what are the different types of insults?

The insult can be public or private.

Whatever it is, it constitutes a contemptuous act aimed at a person without referring to a specific behavior or fact. The notions of insult and defamation have similarities. Defamation absorbs insult. Defamation supposes that a specific fact is imputed and whose truth can be the subject of a debate (to be distinguished from mere opinion) undermining honor and consideration. In the same way, the insult tries to attack the honor and the consideration, but without referring to a precise fact. It can be excused if it originates from a provocation.

Insult should not be confused with threat. This designates the fact of expressing to a person the intention to harm him, in order to scare him. Two types of threats are distinguished: the death threat and the threat to commit an offense or a crime. If the threat is accompanied by blackmail, this constitutes an aggravating circumstance heavily punished by law.

Public insult is also to be distinguished from outrage, which is punished much more severely. A recent decision of the Constitutional Council reminds us of this. The contempt is addressed directly to the victim and the one who commits it does not seek an audience.
https://www.conseil-constitutionnel.fr/decision/2021/2021896QPC.htm

In order to be able to determine the qualification that must be given to offensive comments or publications, various criteria must be taken into account. The expression itself must be taken into account, but also the circumstances in which the remarks were made.

The lawyer specializing in communication law advises you and helps you identify the exact fault committed by the author of the comments online. Take the attachment of Pierre de Roquefeuil, a lawyer specializing in communication law in Paris.

Right to be forgotten, to be delisted from search engines 

           The private insult

A private insult can be addressed to a person in different ways: a message, a letter. The private insult can also be stated in a small committee of people who share the same interest, for example: during a theater or music lesson. The insult is constituted in the presence or not of the victim.

Private insult is a matter for the police court and constitutes a fourth-class misdemeanour. However, when it is of a racist and discriminatory nature, the contravention goes to the fifth class.

 

           The public insult

Public insult concerns an insult uttered in a public way. It can be pronounced on the public highway, during an event or in a residential building.

“Any outrageous expression, terms of contempt or invective which does not contain the imputation of any fact is an insult” according to the 2nd paragraph of article 29 of the law of 1881.

Public insult is an offense falling within the jurisdiction of the criminal court. She is punished with a fine of 12,000 euros. However, if the insult is characterized in a racist or discriminatory way towards a religion, it can be punished by one year's imprisonment and a fine of 45,000 euros.

The insult aimed at a company or a staff member is requalified as an insult.

 

Insult and social networks

There are an estimated 4.2 billion internet users worldwide. Thus, with this important virtual continent, it becomes very complicated, if not impossible, for social networks to control all the publications and comments published every day on platforms around the world.

More than 2.9 million pieces of hateful content have been reported to Facebook in recent months. Social networks have become communication tools that facilitate abusive language. Indeed, the freedom of communication offered by social networks can lead its users to think that they can express themselves without risk. However, freedom of expression has its limits. Insulting remarks made on the internet as in “normal” life are punishable by law and the penalties can be very heavy.

 

         Social networks: public or private insult?

An insult uttered on social networks can be private or public depending on several criteria.

In the event that the insult is posted publicly on social networks, that it can be consulted by several people and even shared, it is public.

On the other hand, when an insult is published privately: in a restricted group or in a private message not visible to the public, it is considered private.

In order to be able to characterize the insult as private or public, justice attaches to a parameter that can switch the insult from public to private, or vice versa.

Indeed, a profile configured in "private" mode to which few people have access, is more likely to lead to a qualification of private insult.

On the contrary, a profile set up in a public way on social networks will further lead to the public nature of an insult.

 

         Insult on social networks: the author is a minor, what do you risk as parents?

Insults on social networks are heavily sanctioned, in the same way as insults outside social networks.

Whatever the age of the child, if he is the author of insulting remarks on social networks, he will have to justify his actions in court. The penal majority being set at 18 years, the child will not be punished as heavily as the adult. On the other hand, the parents being held civilly responsible for the faults committed by their minor children, will have to answer for the acts of their child.

Thus, the justice system can decide to sanction the parents with a fine or to compensate the victim of the insulting remarks.

 

         Insults by an employee towards his company: the company's remedies

An employer can react to comments made by an employee on social networks. Insult can be observed when:

– The terms that have been used are offensive, violent, derogatory or offensive. They do not need to be attributed to anyone to constitute an insult.
– The remarks were made public on social networks and are visible to many Internet users.

An employer faced with insults from an employee can sue the latter for public insults. This misconduct also constitutes a real and serious cause or serious misconduct that may lead to dismissal.

You are the victim of insults on social networks and you want to know how to defend yourself? Some initial advice from Pierre de Roquefeuil, a lawyer specializing in communication law in Paris:

– Constitute proof of these insults. The lawyer assists you in compiling evidence;
– If you know the identity of the author of these insults, it seems illusory to address him directly so that he withdraws the insult; the lawyer can assist you in the action to be taken, and on the possible legal proceedings to be initiated, and in what time frame;.

Platforms often set up reporting systems that may be enough to have the insult removed. It will then be a question of constituting a proof before the deletion by the platform of the offensive remark.

Platforms can also adopt an attitude of refusal to withdraw, and require that the author of the comments be first sanctioned by justice.

They may also be reluctant to communicate the identification data of the author of the remarks, for the sake of confidentiality, including on legal injunction.

– Take the attachment of a lawyer specialized in communication law for the continuation of the procedure.

Prosecutions for defamation, insult, or other so-called press offences, or for other cyber offenses referred to in the penal code, or even for commercial denigration which often amounts to insult, are not simple prosecutions. They require specific technical know-how. Their purpose is more to enforce principles than to obtain compensation.

 

Insult on the internet: the lawyer in communication law in Paris accompanies you and advises you

When the victim has just become aware of the insult pronounced against him, he must first begin to constitute his evidence. It is however recommended, at this stage, to call on a specialized lawyer.

The victim will be able to make a capture or a photo of the insult of which he has just been the victim, or even note the URL of the publication. This must show the date and time when the insult was published. The victim can also gather additional evidence: testimonies, telephone records, letters, etc.

The 3-month limitation period will begin on the date of publication of the insult. The victim will therefore then have 3 months to initiate proceedings against the perpetrator.

For evidence to be as reliable as possible, the victim can appeal to a bailiff who will draw up a report established according to standard NF 67-147 and which will guarantee the reliability of the report of the public insult. The report will have to be drawn up before the disappearance of the remarks. A report drawn up by a bailiff then guarantees the smooth running of the procedure.

The victim can then lodge a complaint with the gendarmerie or the police station. If the author is known, the complaint will be filed by direct citation. On the other hand, if the author is not known by the victim, a complaint against X will have to be filed.

Secondly, after gathering proof of publication of the insult, the victim must request its withdrawal. If it was published on a social network, it must be able to report the content. If the insult has been published on the web, the victim can contact the site host.

The victim will then have to contact a lawyer specialized in communication law in order to be assisted in his steps. The specialized lawyer will be able to seize the competent judge in order to try to have the insults removed within a period that is not too long. Then, the specialized lawyer will file a criminal complaint which will trigger an investigation to identify the author of the insult, or will ask the judge, on request, in summary proceedings or in an accelerated procedure on the merits, to enjoin the platform to provide identification data.

Have you been the victim of an insult and want to know how you can defend yourself? Pierre de Roquefeuil, a lawyer specializing in communication law in Paris, supports you to advise you and to ensure that your interests are respected. The specialized lawyer will help you to identify the procedure adapted to your situation.

online hate

Responsibilities of internet and media actors

See as well :

Defamation, false testimony, slanderous denunciation…what are the differences?

The Crim judgment. Oct. 5, 2021 – 20-85.985 and the 2022 reform of the LCEN – an update on the responsibilities of internet and media players

https://www.courdecassation.fr/en/decision/615bea2b2cfb606bf051019e

This judgment is an opportunity to take stock of the national regulations applicable to the audiovisual sector, the press and the Internet, with regard to liability in so-called press offenses provided for by the law of July 29, 1881 on the freedom of the hurry.

It recalls that "communication to the public online" and "audiovisual communication", which both come under "communication to the public by electronic means" and the cascading liability regime of press law, do not refer to the "press audiovisual” referred to in several articles of the penal code which punish attacks similar to press offenses (incitement to suicide, attacks on the representation of the person, on minors, on the authority of the State, on judicial decisions).

Larticle 2 paragraph 3 of law 86-1067 of September 30, 1986, Léotard law, relating to the freedom of communication, noted :

Electronic communications means the emissions, transmissions or receptions of signs, signals, writings, images or sounds, by electromagnetic means.

Communication to the public by electronic means means any making available to the public or categories of public, by an electronic communication process, of signs, signals, writings, images, sounds or messages of any kind. which do not have the character of private correspondence.

Audiovisual communication is understood to mean any communication to the public of radio or television services, regardless of the methods of making them available to the public, any communication to the public by electronic means of services other than radio and television and not falling communication to the public online as defined in article 1 of law n° 2004-575 of June 21, 2004 on confidence in the digital economy, as well as any communication to the public of on-demand audiovisual media services .

Article 93-2 of Law No. 82-652 of July 29, 1982 on audiovisual communication provides:

Any service of communication to the public by electronic means is required to have a director of publication.

When the director of publication enjoys parliamentary immunity under the conditions provided for by article 26 of the Constitution and by articles 9 and 10 of the protocol of 8 April 1965 on the privileges and immunities of the European communities, he appoints a co-director of the publication chosen from among persons who do not benefit from parliamentary immunity and, when the communication service is provided by a legal person, among the members of the association, of the board of directors, of the management board or the managers according to the form of the said legal person.

The co-director of publication must be appointed within one month from the date from which the director of publication benefits from the immunity mentioned in the preceding paragraph.

The director and, possibly, the co-director of the publication must be of legal age, have the enjoyment of their civil rights and not be deprived of their civil rights by any judicial conviction. By way of derogation, a minor over the age of sixteen may be appointed director or co-director of the publication produced on a voluntary basis. The responsibility of the parents of a minor aged sixteen or over who has been appointed director or co-director of publication cannot be engaged, on the basis ofarticle 1242 of the civil code, only if he has committed an act likely to engage his own civil liability under the conditions provided for by the law of July 29, 1881 on the freedom of the press.

All legal obligations imposed on the director of publication are applicable to the co-director of publication.

When the service is provided by a legal person, the director of publication is the chairman of the management board or the board of directors, the manager or the legal representative, depending on the form of the legal person.

When the service is provided by a natural person, the director of publication is this natural person.

and article 93-3 of the same law: 

In the event that one of the offenses provided for in chapter IV of the law of July 29, 1881 on the freedom of the press is committed by a means of communication to the public by electronic means, the director of publication or, in the case provided for in the second paragraph of article 93-2 of this law, the co-director of the publication will be prosecuted as the main author, when the offending message has been fixed prior to its communication to the public.
Failing that, the author, and failing that the author, the producer will be prosecuted as the main author.
When the director or co-director of the publication is implicated, the author will be prosecuted as an accomplice.
Any person to whom article 121-7 of the penal code is applicable may also be prosecuted as an accomplice.
When the offense results from the content of a message sent by an Internet user to an online public communication service and made available by this service to the public in a space for personal contributions identified as such, the director or co-director of publication cannot be held criminally liable as the main author if it is established that he had no actual knowledge of the message before it was put online or if, from the moment he became aware of it, he acted promptly to remove this message.

Article 1 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy provides: 

Communication to the public by electronic means means any making available to the public or categories of public, by an electronic communication process, of signs, signals, writings, images, sounds or messages of any kind. which do not have the character of private correspondence.

Communication to the public online means any transmission, on individual request, of digital data not having the character of private correspondence, by an electronic communication process allowing a reciprocal exchange of information between the sender and the receiver.

Electronic mail means any message, in the form of text, voice, sound or image, sent by a public communication network, stored on a network server or in the recipient's terminal equipment, until that he recovers it.

And

(1 of III of article 6 of the same law 🙂 

III.-1. Persons whose activity is to publish an online public communication service make available to the public, in an open standard:

a) In the case of natural persons, their surname, first names, domicile and telephone number and, if they are subject to the formalities of registration in the trade and companies register or in the business directory, the number of their registration ;

b) In the case of legal persons, their name or company name and their registered office, their telephone number and, in the case of companies subject to the formalities of registration in the trade and companies or in the directory of trades, their registration number, their share capital, the address of their head office;

c) The name of the director or co-director of the publication and, where applicable, that of the editorial manager within the meaning of article 93-2 of the aforementioned law n° 82-652 of July 29, 1982;

d) The name, denomination or company name and address and telephone number of the service provider mentioned in 2 of I.

This omission is moreover sanctioned under the visa of paragraph 2 of VI of article 6 of the same law:

“2. Is punished by one year's imprisonment and a fine of 75,000 Euros the fact, for a natural person or the de jure or de facto manager of a legal person exercising the activity defined in III, of not having respected the prescriptions of this same article.

Legal persons may be declared criminally liable for these offenses under the conditions provided for in article 121-2 of the criminal code. They incur a fine, in accordance with the procedures provided for by article 131-38 of the same code, as well as the penalties mentioned in 2° and 9° of article 131-39 of this code. The prohibition mentioned in 2° of this article is pronounced for a maximum period of five years and relates to the professional activity in the exercise or on the occasion of which the offense was committed.

“Communication to the public by electronic means” is opposed to “private correspondence” and includes “communication to the public online” and “audiovisual communication”.

Cascading liability applies to the written press, to “communication to the public by electronic means”, but not to the “audiovisual press” referred to in certain articles of the penal code for offenses similar to press offences.

Cascading responsibility: The director of publication is the first responsible, at least when he can control the publication by means of his prior fixation.

 

Be assisted by a lawyer specializing in press law in Paris:

Roquefeuil law firm

Lawyer specializing in competition law in Paris: the negative opinion

January 18, 2022 – Updated October 4, 2022

consumer opinion a communication challenge for companies

A competitor pretends to be a customer and posts a negative review? Be accompanied by a lawyer specializing in competition law in Paris.

It is now customary to be able to publish online reviews of a store, an online business or a service provider. But also on a brand or on a restaurant. Online reviews are useful for consumers, however they can sometimes be misleading and abusive. The lawyer specializing in communication law accompanies you on these themes of negative opinions online.

Despite the fact that everyone has the right to freedom of expression and therefore to freely express their thoughts and opinions, opinions published on the Internet may constitute defamatory remarks if they are abusive. The legislation also recalls the limits not to be reached for consumers who wish to give their online reviews.

From now on, in one click it is possible to publish a online reviews. On the other hand, the deletion of a review negative turns out to be more complex. Every business leader today fears being confronted with this problem. The reasons can be different: defamation, poor performance, personal revenge Or intent to harm.

Then, a company's reputation and business can be threatened by a negative opinion on the Web. It can sometimes be a unfair practice of a competitor. This is to denigrate your business and negatively influence the opinion of your customers. The qualification of defamation can also be accepted. It calls on the specific rules of press and communication law.

How to react in this case? What are your remedies? Stone of Roquefeuil, lawyer specializing in communication law, at Paris, accompanies you to defend your interests and those of your company.

See as well :

Lifting anonymity on the internet: current difficulties

Negative opinion published, impact on your communication and role of the lawyer specialized in commercial communication law

Some professionals do not hesitate to try to discredit a company competitor with the aim of harming it. There are various practices used to distort free competition. In particular that of write fake reviews pretending to be a consumer. The e-reputation has an important place in our society today.

Thus, more and more consumers rely on opinions posted on the Internet before making a purchase or seeking the services of a professional. According to a study by the French Institute of Public Opinion (IFOP), 88% of consumers consult reviews published on the internet before making a purchase. Finally, 96% would give up a purchase on seeing negative reviews. Opinions published on the Internet can therefore be harmful to your reputation and tarnish the image of your company. As a result, you may experience a loss of customers. You may also see a drop in your turnover, a loss of credibility, etc.

Professionals in the restaurant and hotel sector are more confronted with this problem. All this especially since the creation of an application allowing consumers, whoever they are, to easily publish opinions on an establishment.

Nevertheless, all sectors of activity can be affected, so it is advisable to be attentive.

What is an unfair practice?

To this end, the Directorate General for Competition, Consumption and the Repression of Fraud (DGCCRF) ensures the fairness of commercial relations between companies. It therefore sanctions the unfair business practices.

A commercial practice is unfair when it is contrary to due diligence requirements professional. But also when it substantially alters your economic behavior with regard to a good or service. The commercial practice considered unfair is therefore prohibited and penalized by article L. 121-1 of the consumer code.

At a time when digital is taking an increasingly important place in our society, it is now essential for every professional to know how to react. A lawyer specializing in communication law can provide you with all the essential advice on this subject.

How to react in this case? How do I remove a negative review?

First, you can reply to the negative review, even if there is no comment. This will allow Internet users who consult this notice to also be able to read your response elements. Care should therefore be taken to remain professional, courteous, without aggressiveness. If, for example, the author of the review has never visited your establishment, it would be wise to specify this in the response in order to demonstrate your good faith and discredit the negative opinion. Secondly, it may be useful to report this review to the platform responsible for it, specifying that the review would be associated with conflicts of interest.

Article 6-II of the law for confidence in the digital economy provides that the platform hosting the reviews must keep data such as to allow the identification of any person who has contributed to the creation of content of which they are service providers. .

Have you received a negative review that discredits your business? You fear that this opinion is harmful to your business ? There are appeal for facts of unfair competition and of denigration.

If you believe you are a victim of this practice, quickly take the ties of a lawyer specialized in competition law, in Paris (national competence).

 

Unfair practice, in action or in defense, assert your rights with the lawyer in communication and competition law

            The obligation to inform consumers, a weapon against negative opinions

Since 1er January 2018, information obligations for consumers entered into force. Article L. 111-7-2 of the Consumer Code provides for information obligations for online review managers. As such, consumers must be informed, in particular, of the existence of a opinion control procedure and its main characteristics. They must also be informed of the date of publication of the notice and of the consumer experience. The classification criteria for reviews must be indicated as well as the reasons justifying the refusal to publish a review.

Nevertheless, it is very difficult for a consumer to refer a fake review published on the internet. It can sometimes be misleading business practices. The DGCCRF has also reminded consumers not to rely on a single opinion published on the internet. She advises consider multiple opinions in order to make his own observation.

            Misleading commercial practices, an offense that punishes negative reviews. 

Deceptive marketing practices harm consumers for whom the opinion is distorted. They also harm the professionals who are victims of them.

AFNOR, the French standardization body, created the NF Service avis client certification in 2013 to fight against false opinions. This certification allows sincere companies to demonstrate that their review collection tool is completely authentic and reliable. AFNOR's NF certification is strictly governed by the French consumer code. Thus, any company that does not meet these criteria may be penalized by the French courts.

Article L. 121-4 of the Consumer Code provides that "are deemed to be misleading within the meaning of Articles L. 121-2 and L. 121-3, commercial practices which have as their object: (…) 21° Of falsely affirm or give the impression that the professional is not acting for purposes which fall within the scope of his commercial, industrial, craft, liberal or agricultural activity or to present himself falsely as a consumer”.

Call on a lawyer specializing in communication and competition law

Assuming that you do not know the identity of the author of the notice, you can go to the nearest police station or gendarmerie to file a handrail there.

In the event that you already know the identity of the author of the opinion on the Internet and that you have evidence without the court being forced to carry out a preliminary investigation, you can proceed to a direct quote. The comments in question and the offense noted must be mentioned with precision and clarity so as not to see the facts reclassified by the court. It is therefore imperative to hire a lawyer who specializes in communication law.

In this case, therefore, it is necessary to prove willful malicious act committed by the person who published the fake review. However, the faulty nature of a comment can be complicated to assess and prove. A lawyer specializing in communication law will accompany you in the procedure. Also, he will defend your interests with the competent court, most often in Paris (national jurisdiction).

 

What are the penalties incurred in the event of a misleading negative opinion from the pseudo consumer?

 Any breach of the information obligations mentioned in Article L. 111-7-2 is liable to an administrative fine, the amount of which may not exceed 75,000 euros for a natural person and 375,000 euros for a legal person (Article L. 131-4 of the Consumer Code).

The misleading business practices can be penalized with two years imprisonment and one fine of 300,000 euros (article L. 132-2 of the Consumer Code).

To this end, the DGCCRF carried out checks and drew up reports for misleading commercial practices. Thus, some companies have been sanctioned by the French courts. The courts have also condemned the internet users having published notices when they had not benefited from the services mentioned in the notices. For having written a false negative opinion, an Internet user was, for example, sentenced to 2,500 euros in damages and interests. He was also sentenced and fined 5,000 euros in court costs. He had in fact filed negative reviews towards a restaurant which had not yet opened its establishment. The DGCCRF has also established that 35% of the companies controlled by its services resort to the use of false notices.

Are you a professional and have you noticed the publication of a negative opinion concerning you on the internet? Do you want this to be removed so that it does not harm your company's image? Stone of Roquefeuil, lawyer specializing in communication law, at Paris accompanies you. This in the context of respecting your interests and in order to protect your reputation on the Internet.

And even :

Ord. no. 2021-1734, 22 Dec. 2021, transposing Directive 2019/2161 of the European Parliament and of the Council of 27 November 2019 and relating to better application and modernization of EU rules on consumer protection: OJ 23 Dec. 2021, text n° 21 (entry into force May 28, 2022).

This directive complements Directive 2005/29 on unfair commercial practices.

Misleading commercial practices are specified in Article L. 121-3 of the Consumer Code, in particular the fact that the merchant does not indicate "the elements making it possible to establish whether and how the professional guarantees that the opinions published come from consumers who have actually used or purchased the product when a trader provides access to consumer reviews of products. This is, however, “material information” the omission of which reveals a misleading commercial practice.

This is a revolution in the world of negative reviews.

The merchant or review platform must:

  • take the necessary measures to ensure that the consumers submitting the reviews have indeed used the products concerned;
  • inform visitors about how the site editor ensures that consumers submitting reviews have used the products concerned;

We bet that this method will be singled out by anyone who assumes that the reviews in question are fake reviews.

See also previous guidelines:

Directive 93/13 on unfair terms

Directive 98/6 on the indication of prices

Directive 2011/83 on consumer rights.

Territorial jurisdiction of courts in matters of disparagement: Union law: https://eur-lex.europa.eu/legal-content/FR/ALL/?uri=CELEX:62020CJ0251

In an interim order of December 22, 2021, the president of the Paris commercial court orders the deletion of the notices and relies on articles L. 111-7-2 and D. 111-17 of the consumer code to denounce the lack of dating of opinions and consumer experience, absence of motivation of the opinion, impossibility of identifying its author, leading to the impossibility for the company to identify a problem, to justify itself and to react, in particular because of the absence of a moderator, and to defend its reputation.

It dismisses the debate on a possible defamation or even on a qualification of denigration, but endeavors to denounce the non-respect of the aforementioned rules.

See as well :

Influencers and brand contracts: precautions to take

The conviction in first instance of signal-arnaques.com, subject to appeal

According to article D111-17 of the consumer code:

Any person carrying out the activity mentioned in Article L. 111-7-2 clearly and visibly indicates:

1° Near notices:

a) The existence or not of a review control procedure;

b) The date of publication of each review, as well as that of the consumer experience concerned by the review;

c) The criteria for classifying notices, including the chronological classification.

2° In a specific, easily accessible section:

a) The existence or not of consideration provided in exchange for the filing of notice;

b) The maximum period of publication and retention of a notice.

Article L111-7-2

Without prejudice to the information obligations provided for in Article 19 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy and Articles L. 111-7 and L. 111-7-1 of this code, any natural or legal person whose activity consists, principally or incidentally, in collecting, moderating or disseminating online opinions from consumers is required to provide users with fair, clear and transparent information on the procedures for publishing and processing reviews posted online.

It specifies whether or not these opinions are subject to control and, if so, it indicates the main characteristics of the control implemented.

It displays the date of the notice and any updates.

It informs consumers whose online review has not been published of the reasons justifying its rejection.

It sets up a free feature that allows managers of products or services that are the subject of an online review to report a doubt about the authenticity of this review, provided that this report is justified.

A decree, issued on the advice of the National Commission for Computing and Liberties, sets the terms and content of this information.

 

Online review platforms are therefore required to indicate near the reviews the date of consumption experience, in an easily accessible section, the retention period for the reviews.

On the signal-arnaques.com site, the dates of consumption experience were not mentioned near the notices published on the reporting pages.

Conviction to removal of non-compliant report pages

By order dated December 22, 2021, the presiding judge

de commerce de Paris found that the publisher did not respect these obligations, by not mentioning the date of consumption experience next to the negative opinions.

The company victim of the negative opinions was therefore not able to verify the reality of consumer experiences and therefore could not justify itself, thus suffering a manifestly illicit disorder.

The judge ordered the deletion of the reporting pages concerned under a penalty of €1,000 per day of delay.

 

Another memorable decision, which we welcome, also subject to appeal, sanctions the famous Google My business listings, scoring a point against wild directories and anonymous negative opinions:

Judicial Court of Chambery, ch. civil, judgment of September 15, 2022, n° 19/01427

Google My business files file professionals without their consent and collect anonymous opinions without any verification, in the name of freedom of expression and even though Google's goal is mercantile: to attract clicks on its engine, to encourage professionals to use its advertising services.

These wild directories are highly reprehensible, like most operators of online reviews, which do not operate any verification of reviews, leaving the door open to all abuses, cf.THE NEW ARGUMENT OF THE WILD DIRECTORIES AGAINST THE GDPR: FREEDOM OF EXPRESSION.

In this decision, the court recognizes that

  • Google is prospecting professionals,
  • Google does not demonstrate a legitimate interest justifying the processing of the personal data of the professional without his consent; the "right to public information" (the famous "freedom of expression") invoked by Google, weighed against the protection of personal data and privacy, does not make it possible to identify such a legitimate interest, and while Google produces its listings and collects opinions in order to strongly encourage (if not oblige: if only to allow professionals to respond to negative opinions) the people on file to use its services; in addition, the public's right to information is already satisfied by the dissemination of information on the professional via other media; moreover, the right to reliable information is not satisfied by Google, which collects unverifiable opinions from anonymous people – and whereas today the lifting of anonymity is no longer possible in the context of civil actions and that Google refuses to remove reviews under its privacy obligations – there is a “Obvious imbalance between the professional and the user and the impact for the professional concerned can be significant”. 

The legitimate interest of the data controller must be clearly and precisely determined.

The duty to inform must be properly fulfilled. The professional does not have to suffer reckless economic and moral damage.

The processing of personal data by Google is unlawful and pursues commercial purposes, the data subject therefore has the right to object.

What is interesting in this decision, beyond the privacy and personal data protection issues it deals with, is that it looks at freedom of expression, the public's right to information and the duty to inform.

The abuse of freedom of expression is sanctioned by the arduous procedures of defamation and insult, by the respect of private life. The qualification of denigration, the rules of consumer law, also make it possible to limit the abuse of free criticism of products.

Freedom of expression, the right to information, are generally based on independence and impartiality, good faith. This good faith does not sit well with mercantile interests, or the absence of guarantees as to the reliability of sources.

We see here a real possibility of braking against the expansion of the anonymity of public notices, anonymity so difficult to lift today because of the obligations of confidentiality to which operators are bound.

 

See also: the "name and shame" of the DGCCRF

2023: DSA - DMA - The new regulation of the Internet: remarks on the (adopted) projects of the European Union

 
 

Updated: February 14, 2023

(Update July 1, 2022:

The European Parliament officially adopted, on July 5, the draft regulation on digital services known as Digital Services Act (DSA).

The text should be formally adopted by the Council in September, before being published in the Official Journal of the EU. It will be applicable in all member countries no later than January 1, 2024.

(UPDATE January 11, 2023: the text was adopted and published in the OJEU: REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of October 19, 2022 on a single market for digital services and amending Directive 2000/31/EC (Digital Services Regulation)

(Updated February 17, 2022:

As part of the European digital agenda, entitled “Shaping Europe's digital future”, it has been announced that the European Commission will modernize the rules governing digital services in the EU. The European Commission has proposed two legislative initiatives: the Digital Services Regulation (DSA) and the Digital Markets Regulation (DMA).https://ec.europa.eu/digital-single-market/en/digital-services -act-package

The overall aim is to discipline GAFAM (Google, Amazon, Facebook, Apple, Microsoft) and other major internet players, to prevent abuse, and to ensure fair information and trade.

A major provision, quite recent in Union law: these regulations will apply to foreign companies operating in the Union, and the latter will have to designate a representative in the Union, able to submit the said company to administrative or judicial proceedings in the Member States, without the constraint of having to initiate proceedings outside the said States, or to be subject to rules other than those of Union law.

 

The DSA and the DMA pursue distinct objectives:

 

DSA

 

Its objective is to contribute to a safer digital space in which the fundamental rights of users of digital services are protected, beyond the "consumption" regulations of goods and services, to encompass aspects related to the dissemination of information or digital content in general.

This regulation will complement and amend the current directive (directive on electronic commerce 2000/31 https://eur-lex.europa.eu/legal-content/fr/ALL/?uri=celex:32000L0031) – this is to facilitate the removal of illegal content while preserving freedom of expression.

The host provider's limited liability regime continues, however much more involvement and transparency is expected from it in the process of removing or putting content back online (articles 14 and 15 in particular).

(UPDATE 11 January 2023) the text was adopted and published in the OJEU: REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC (Digital Services Regulation):

The text distinguishes, among "hosts", online platforms and very large online platforms, but also search engines and very large search engines, with a broader responsibility when the platform puts itself forward (article 6 paragraph 3):

3. Paragraph 1 shall not apply with regard to liability under consumer protection law applicable to online platforms enabling consumers to conclude distance contracts with traders, where such a platform online presents the specific information or otherwise enables the specific transaction in question in such a way that an average consumer may be led to believe that the information, product or service that is the subject of the transaction is being provided either directly by the online platform, or by a recipient of the service acting under its authority or control.

On judicial and administrative injunctions, it is worth noting Articles 9 to 14 whose valuable provisions govern the processing by the platforms, with the obligation for the platforms to designate an electronic contact point (for the authorities and for the recipients of the services ), a representative in the State concerned, and in Articles 16 and following, increased obligations of responsiveness of the major platforms in terms of reporting content and transparency.

On the project to transpose the “online hate” component in France, see the update of the article:

The Avia bill against hate on the Internet, in a few points

Negative and disparaging reviews

The difficult lifting of anonymity on the internet

The personal data of the company director

Influencers and brand contracts: precautions to take

Update Feb. 1, 2023:

The DSA entered into force on November 16, 2022; but many obligations will only be applicable on February 17, 2023.

Are you concerned?

This text concerns all Internet players (with derogations for very small ones).

What are your obligations?

Your responsibility is engaged as soon as your role goes beyond a simple role of technical intermediary, and the conditions of your neutrality are not met.

You have the obligation to

– designate a point of contact and a legal representative in France;

– update your terms and conditions; describe content moderation procedures;

 

Host :

– set up a system for reporting illegal content;

– obligation to report threats to the life and safety of persons to the authorities;

– set up an internal appeal system against the hosting provider's decisions;

– set up a system for correcting the abuse of denunciation of illegal content;

– transparency report, in particular on the number of disputes handled out of court;

 

Platform provider:

– increased information for the Internet user before making a decision;

– transparency as to the existence and origin of the advertising presented;

– reinforced protection of minors; prohibition of profiling of minors;

– traceability and evaluation of information provided by professionals;

Platform providers presenting a contracting process between the professional and the consumer:

– put in place the means enabling professionals to fulfill their pre-contractual information obligations;

– obligation to report an illegal product or service;

– carry out an impact analysis of the risks involved;

– provide a crisis response mechanism;

– offer at least one recommendation option that does not reproach profiling;

 

Very large platforms and engines:

– keep a register of advertisements with increased information;

– appoint a compliance officer to liaise with the authorities;

– transparency: on moderation, the number of users;

– obligation of independent audit;

– payment of a monitoring fee;

 

Analyzes and processes must therefore be put in place; the Firm supports you on these subjects.

 

 

DMA

Its objective is to establish a level playing field to promote innovation, growth and competitiveness, both in the single European market and in the world. This regulation will complement the platform to business regulation 2019/1150 (https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX%3A32019R1150). Il s’agit de limiter l’effet anti-concurrentiel des gatekeepers.

 

Uncertainty about the MAD: it is applicable without prejudice to the application of existing European and national rules, and thus risks being reduced to a trickle.

Update of 2/11/2022

Entry into force of the Digital Markets Act (DMA)

of 14 September 2022 on contestable and fair markets in the digital sector and amending Directives (EU) 2019/1937 and (EU) 2020/1828 (regulation on digital markets), after a few final modifications since the first proposal.

  • the quantitative thresholds bringing a company into the scope of the DMA have been set at:
    • 7.5 billion euros in annual turnover in the European Union
    • 75 billion euros at market capitalization level
  • the maximum fine of 20% of worldwide turnover that may be imposed by the European Commission in the event of non-compliance with the rules by an access controller, will only apply in the event of a repeat offence.
  • a maximum fine of 10% of worldwide turnover will apply in the event of a first offence.

The DMA will be applied from May 2, 2023.

On this date, access controllers will have two months to notify their essential platform services to the European Commission. The latter will decide within 45 working days on the qualification or not of these actors as access controllers. The new obligations for gatekeepers so appointed will start to apply from March 2024.

The Class Actions Directive (DIRECTIVE (EU) 2020/1828 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2020 on representative actions aimed at protecting the collective interests of consumers and
repealing Directive 2009/22/EC)
– which Member States must transpose by the end of 2022, will apply in the event of breaches of DMA rules by access controllers, allowing consumer associations to take legal action against access controllers.

Call on the Roquefeuil law firm in Paris to support you in your disputes or your digital projects.

See also, for an example of a problem of competition and access to the market via Google Ads advertising: The web entrepreneur ousted by Google Ads

Reform of consumer law:

Changes to guidelines:
https://eur-lex.europa.eu/legal-content/FR/TXT/HTML/?uri=CELEX:32019L2161&from=FR

Transposition order:
https://www.legifrance.gouv.fr/jorf/id/JORFTEXT000044546235

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The right of withdrawal

Remarks on the interpretation of the contract

Are the terms and conditions still useful?

Can we have our foreign supplier judged in France?

Unfair terms

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See as well :

Defamation, false testimony, slanderous denunciation…what are the differences?

 

 

See: decree 2022-32 of January 14, 2022 (obligations of platforms against hateful content)

D. No. 2022-32, Jan. 14, 2022 taken for the application of Article 42 of Law No. 2021-1109 of August 24, 2021 confirming compliance with the principles of the Republic and relating to the setting of a threshold of connections from which online platform operators contribute to the fight against the public dissemination of illegal content

Immunity of American platforms?

Civil and criminal reforms 2022

 

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